Shipping Policy

ERVA INTERNATIONAL

At ERVA INTERNATIONAL, we aim to deliver your luxury and niche perfumes safely, efficiently, and on time. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays are processed on the next business day.

• Once your order is shipped, you will receive a confirmation email with tracking details (if available).

Shipping Locations

We currently ship:

• Domestic orders (within Kosovo & North Macedonia)

• International orders (selected countries – availability may vary)

If your location is not listed at checkout, please contact us before placing your order.

Estimated Delivery Time

Delivery times may vary depending on destination and courier service:

• Local delivery: 1–3 business days

• Regional / International delivery: 5–10 business days

Please note that delivery times are estimates and may be affected by customs procedures, weather conditions, or courier delays.

Shipping Costs

• Shipping costs are calculated at checkout based on your location and order size.

• Any customs duties, taxes, or import fees (for international orders) are the responsibility of the customer.

Delivery Issues

ERVA INTERNATIONAL is not responsible for:

• Delays caused by courier services or customs authorities

• Incorrect or incomplete shipping addresses provided by the customer

If your order arrives damaged or is missing items, please contact us within 48 hours of delivery so we can assist you.

In-Store Purchases

Shipping policies apply only to online orders.
Products purchased in our physical store are handled according to our Refund Policy and in-store procedures.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

ERVA INTERNATIONAL
Email: contact@ervainternational.com
Website: www.ervainternational.com