Refund Policy
At ERVA INTERNATIONAL, customer satisfaction is important to us. We take great care in offering high-quality luxury and niche perfumes, both online and in our physical stores.
Returns & Refunds
We accept return requests within 30 days from the date of purchase, provided that the conditions below are met.
Eligible Returns
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Products must be returned in their original packaging
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Items should be unused or lightly tested
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Proof of purchase (receipt or order confirmation) is required
Opened perfumes may be eligible for a refund only if there is a valid reason, such as:
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damaged product
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incorrect item received
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manufacturing defect
Each case is reviewed individually to ensure fairness for both the customer and our brand.
Non-Refundable Items
Refunds may not be granted for:
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products with excessive use
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items returned after 30 days
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products damaged due to improper handling by the customer
Refund Process
Once the returned item is received and inspected:
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approved refunds will be processed within 5–10 business days
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refunds will be issued using the original payment method, when possible
Shipping costs are non-refundable unless the return is due to an error on our side.
In-Store Purchases
For purchases made at our physical locations, refunds or exchanges are handled directly in store, in accordance with this policy.
Contact Us
If you have questions regarding refunds or returns, please contact us at:
We are committed to providing fair solutions and maintaining long-term trust with our customers.
